Frequently Asked Questions

Reckon on 1–2 business days in the shop and 3–7 business days on the road — 4–9 business days door to door for most of the country. Tracking follows by email as soon as the label is scanned.

Orders from $49.00 upwards ship free, and anything under that is a flat $6.99 regardless of weight.

No. We ship within the United States only, which does include Alaska, Hawaii and carrier-served territories.

We ship web orders; we do not hold them at the counter. If you would rather buy in person, we are at 762 Grand St, Brooklyn, NY 11211, United States, open Open Tue–Fri: 11:00–19:00 | Monday: 11:00–18:00 | Saturday: 10:00–18:00 | Closed Sunday..

You can pay with Pay with cards and more, Card, WeChat Pay, Klarna and Afterpay. The card form belongs to our provider, so no card number reaches our server.

Anything unused can come back inside 30 days. Our mistake means a prepaid label; the full conditions are on the returns page.

We issue it within 5–7 business days of receiving the return; how fast it shows on a statement is up to your bank.

Before it is packed, yes. That is usually within 12 hours on a working day; later than that it is a return.

Card entry happens on the provider’s own PCI DSS compliant form, so no full number ever reaches this site.

Write to [email protected] — answered within 1 business day — or pick up the phone: (718) 384-1280 during shop hours (Open Tue–Fri: 11:00–19:00 | Monday: 11:00–18:00 | Saturday: 10:00–18:00 | Closed Sunday.).

Stingray Divers dob Stingray Ops
762 Grand St, Brooklyn, NY 11211, United States
Phone: (718) 384-1280
Email: [email protected]
Hours: Open Tue–Fri: 11:00–19:00 | Monday: 11:00–18:00 | Saturday: 10:00–18:00 | Closed Sunday.